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Refund Policy
REFUND AND CANCELLATION POLICY
Effective Date: 4 August 2026
Last Updated: 4 August 2026
Entity Name: Meezanox Enterprises (MSME Registered Entity)
Website: https://www.meezanox.com
At Meezanox Enterprises, we are committed to delivering reliable, secure, and enterprise-grade Cloud ERP solutions for Schools, Coaching Institutes, and Tuition Centers across India. Because our B2B SaaS architecture involves cloud database provisioning, custom mobile application builds, and immediate server infrastructure allocation, we adhere to a clear, transparent, and fair Refund & Cancellation Policy.
Please read this policy carefully before purchasing any SaaS subscription plan, white-label package, or setup service from Meezanox Enterprises.
1. "TRY BEFORE YOU BUY" DEMO POLICY
To ensure complete transparency and satisfaction, Meezanox Enterprises provides a Free Live Guided Demo and temporary trial access to all educational institutions prior to payment.
We strongly encourage all Administrators, School Principals, and Coaching Directors to evaluate the software features, compatibility, and user interface during the demo phase.
By making a payment for any plan, you acknowledge that you have fully evaluated the software and found it suitable for your institution's operational requirements.
2. SAAS SUBSCRIPTION PLANS (PLAN 1 & PLAN 2)
A. Monthly Subscription Plans (Plan 1 - Pay-As-You-Grow)
Cancellation: You may cancel your monthly subscription at least 7 business days before your next billing date.
Refunds: Monthly subscription fees are non-refundable once the billing cycle has commenced, as cloud server resources for that month are allocated immediately upon payment.
Service Duration: Upon cancellation, your account will remain active until the end of the currently paid billing month, after which access will be paused.
B. Flat Annual Saver Plans (Plan 2)
7-Day Cooling-Off Period: If you purchase an Annual Plan and decide to cancel within 7 calendar days of payment (and prior to complete database integration/data upload), you are eligible for an 80% refund of the subscription fee (20% is retained as an operational setup and administrative fee).
Post 7 Days: No refunds will be issued for annual plans after 7 days of activation, as annual cloud hosting allocations and database resources are prepaid to infrastructure providers.
3. WHITE-LABEL APP DEVELOPMENT & PRIVATE CLOUD SETUPS (PLAN 3 & PLAN 4)
Due to the labor-intensive and resource-allocated nature of custom software engineering, Play Store publishing, and private cloud architecture deployment:
Setup Fees (One-Time Charges): All One-Time Setup Fees for Plan 3 (Standard White-Label) and Plan 4 (Enterprise Private Cloud) are 100% Non-Refundable once the development or Play Console publishing process has commenced (within 24 hours of payment).
Third-Party Costs: Any third-party fees incurred on your behalf (such as Google Play Developer Account fees, custom domain purchases, or SMS gateway credits) are strictly non-refundable.
4. DUPLICATE OR FAILED TRANSACTIONS (UPI / BANK TRANSFERS)
In cases of accidental payment glitches, duplicate debits, or UPI transaction failures:
If your bank account was debited twice for a single transaction or an incorrect amount was transferred via UPI UTR / Bank Transfer, please contact us immediately with valid transaction receipts.
Upon verification with our banking partner, any excess or duplicate payment will be refunded 100% back to your original source payment method within 5 to 7 business days.
5. ACCOUNT SUSPENSION DUE TO POLICY VIOLATION
Meezanox Enterprises reserves the right to suspend or terminate any institution’s account without a refund in the event of:
Breach of our Terms of Service or misuse of student/parent data under the DPDP Act 2023.
Fraudulent usage, unethical distribution, or attempted reverse-engineering of the Meezanox platform.
Non-payment or delayed clearance of subscription dues beyond the stipulated grace period (triggering the system "Kill Switch").
6. HOW TO REQUEST A REFUND OR CANCELLATION
To initiate a cancellation or refund request, please follow these official channels:
Email Request: Send an official email from your institution’s registered domain/official email address to meezanoxenterprises@gmail.com.
Required Details to Include:
Official Name of School / Coaching Institute
Registered Mobile / WhatsApp Number
Invoice / Transaction ID / UPI UTR Number
Specific Reason for Refund/Cancellation Request
Review Timeline: Our Finance & Billing Team will review your request and respond within 48 business hours. Approved refunds will be processed via direct bank transfer (NEFT/IMPS) within 7 working days.
7. POLICY UPDATES
Meezanox Enterprises reserves the right to modify or update this Refund and Cancellation Policy at any time without prior individual notice. All updates will be reflected directly on this webpage with a revised "Last Updated" date.
📞 BILLING & SUPPORT CONTACT
If you have any questions regarding our Refund and Cancellation Policy, please contact our billing support desk:
Company: Meezanox Enterprises (MSME Registered Entity)
Founder & CEO: Irshadulqadri
Official Email: meezanoxenterprises@gmail.com / support@meezanox.com
Website: https://www.meezanox.com
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST